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Ombudsman. Complaints records. By types of actions

Ombudsman. Complaints records. By types of actions Catalonia. Number
Complaints records Actions of office Total
2018 10,495 267 10,762
2017 10,164 281 10,445
2016 10,013 281 10,294
2015 10,647 205 10,852
2014 9,692 263 9,955
2013 9,024 219 9,243
2012 8,231 155 8,386
2011 8,065 115 8,180
2010 6,095 121 6,216
2009 5,941 105 6,046
2008 5,610 97 5,707
2007 5,299 96 5,395
2006 5,150 68 5,218
2005 3,617 81 3,698
2004 2,901 52 2,953
2003 2,729 46 2,775
2002 2,439 66 2,505
2001 2,153 62 2,215
2000 1,652 88 1,740
1999 1,686 62 1,748
1998 1,638 59 1,697
1997 1,833 53 1,886
1996 1,534 46 1,580
1995 1,489 35 1,524
1994 1,683 28 1,711
Source: Síndic de Greuges.
Note: On March 17, 2017, the data for the years 2013 and 2014 were revised and the "Complaints Opened" were introduced instead of the "Complaints processed".
Ombudsman. Complaints records. By types of actions Spain. Number
Complaints records Actions of office Total
2018 .. .. ..
2017 24,976 760 25,736
2016 16,485 872 17,357
2015 17,822 522 18,344
2014 23,186 489 23,675
2013 22,692 347 23,039
2012 33,478 371 33,849
2011 23,875 506 24,381
2010 34,208 466 34,674
2009 22,018 269 22,287
2008 23,646 253 23,899
2007 17,111 262 17,373
2006 31,301 142 31,443
2005 18,835 140 18,975
2004 28,878 112 28,990
2003 17,224 165 17,389
2002 21,039 152 21,191
2001 22,863 179 23,042
2000 26,874 121 26,995
1999 13,551 149 13,700
1998 23,964 156 24,120
1997 18,017 121 18,138
1996 25,753 122 25,875
1995 13,060 154 13,214
1994 18,503 91 18,594
Source: Defensor del Pueblo.
Note: On March 17, 2017, the data for the years 2013 and 2014 were revised and the "Complaints Opened" were introduced instead of the "Complaints processed".
(..) Confidential data, low reliability or not available.

Date published: March 4, 2019.

Methodological note

Law 24/2009, of December 23, on the Catalan Ombudsman (DOGC no. 5536 –30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment. Elected to three-fifths of Parliament is politically independent, not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected, he/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.