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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties, areas and provinces 2006
Complaints opened Consultations Total
Alt Camp 36 29 65
Alt Empordà 80 77 157
Alt Penedès 94 116 210
Alt Urgell 13 23 36
Alta Ribagorça 5 0 5
Anoia 82 91 173
Bages 120 177 297
Baix Camp 90 104 194
Baix Ebre 38 46 84
Baix Empordà 59 83 142
Baix Llobregat 492 687 1,179
Baix Penedès 62 77 139
Barcelonès 1,790 3,388 5,178
Berguedà 32 45 77
Cerdanya 9 14 23
Conca de Barberà 18 27 45
Garraf 115 156 271
Garrigues 7 13 20
Garrotxa 24 32 56
Gironès 92 127 219
Maresme 298 424 722
Montsià 30 36 66
Noguera 10 23 33
Osona 80 128 208
Pallars Jussà 26 30 56
Pallars Sobirà 13 12 25
Pla d'Urgell 17 28 45
Pla de l'Estany 18 29 47
Priorat 12 15 27
Ribera d'Ebre 9 18 27
Ripollès 17 16 33
Segarra 17 11 28
Segrià 90 87 177
Selva 124 144 268
Solsonès 8 7 15
Tarragonès 140 136 276
Terra Alta 9 8 17
Urgell 49 30 79
Val d'Aran 5 7 12
Vallès Occidental 495 717 1,212
Vallès Oriental 331 395 726
Catalonia 5,056 7,613 12,669
Metropolità 3,615 5,883 9,498
Comarques Gironines 414 508 922
Camp de Tarragona 358 388 746
Terres de l'Ebre 86 108 194
Ponent 190 192 382
Comarques Centrals 322 448 770
Alt Pirineu i Aran 71 86 157
Barcelona 3,929 6,324 10,253
Girona 423 522 945
Lleida 260 271 531
Tarragona 444 496 940
Complaints from rest of Spain 61 51 112
Complaints from abroad 9 13 22
Not stated 24 6,838 6,862
Total 5,150 14,515 19,665
Source: Síndic de Greuges de Catalunya.
Note: Does not include actions of office.

Last update: March 11, 2014.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".