Customer Service Charter
Information, dissemination, consultation and official statistical data provision services
- 1. Organisation and managing of services
- 2. Identification of the persons responsible for managing the service
- 3. Services offered, quality commitments and evaluation tools
- 4. User's rights and duties
- 5. Applicable economic regime
- 6. Conditions for access to the services
- 7. Procedures for submitting claims, complaints or suggestions regarding the service received
- 8. Guidance and information channels regarding the services
- 9. Unit responsible for the Service Charter and date of approval/update
- 10. Corporate list of service charters