Customer Service Charter
Information, dissemination, consultation and official statistical data provision services
- 1. Organisation and How the Services are Managed
- 2. Identification of Those Responsible for Managing the Service
- 3. Services Offered, Quality Commitments and Evaluation Tools
- 4. Rights and duties of users
- 5. Applicable Economic Regime
- 6. Conditions for Access to the Services
- 7. Usable Claim, Complaint or Suggestion Procedures for the Service Received
- 8. Guidance Channels and Information about the Services
- 9. Unit Responsible for the List and the Date of Approval/Update