6. Conditions for Access to the Services
Summary
- Organisation and managing of services
- Identification of the persons responsible for managing
- Services offered, quality commitments and evaluation tools
- User's rights and duties
- Applicable economic regime
- Conditions for access to the services
- Procedures for submitting claims, complaints or suggestions regarding the service received
- Guidance and information channels regarding the services
- Unit responsible for the Service Charter and date of approval/update
- Corporate list of service charters
Access to the services is universal, meaning it is open to the general public and no specific conditions are required.
