8. Guidance Channels and Information about the Services
Summary
- Organisation and managing of services
- Identification of the persons responsible for managing
- Services offered, quality commitments and evaluation tools
- User's rights and duties
- Applicable economic regime
- Conditions for access to the services
- Procedures for submitting claims, complaints or suggestions regarding the service received
- Guidance and information channels regarding the services
- Unit responsible for the Service Charter and date of approval/update
- Corporate list of service charters
You can find guidance and information about Idescat's services at:
Internet: Services
Telephone: +34 935 573 100 (statistical info)
Idescat's headquarters: Via Laietana, 58. 08003 Barcelona
Office hours:
- General: working days from Monday to Friday, 9 a.m. to 2 p.m.
- No service: 24th and 31st December
