2. Identification of Those Responsible for Managing the Service
Summary
- Organisation and managing of services
- Identification of the persons responsible for managing
- Services offered, quality commitments and evaluation tools
- User's rights and duties
- Applicable economic regime
- Conditions for access to the services
- Procedures for submitting claims, complaints or suggestions regarding the service received
- Guidance and information channels regarding the services
- Unit responsible for the Service Charter and date of approval/update
- Corporate list of service charters
The Head of Idescat's Department of Communication is responsible for the provision of the services included in the Service Charter.
Ultimate responsibility for the services lies with the Director of Idescat.
