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10. Corporate list of service letters

Summary

  1. Organisation and managing of services
  2. Identification of the persons responsible for managing
  3. Services offered, quality commitments and evaluation tools
  4. User's rights and duties
  5. Applicable economic regime
  6. Conditions for access to the services
  7. Procedures for submitting claims, complaints or suggestions regarding the service received
  8. Guidance and information channels regarding the services
  9. Unit responsible for the Service Charter and date of approval/update
  10. Corporate list of service charters

Here you can view the Corporate list of service letters approved by the Generalitat de Catalunya organisations which tell the public about the services they provide and the quality commitments they make when delivering them.

Customer Service Charters are a means of ensuring the quality of public services and are designed to make it easier for the public to exercise their rights effectively and enhance information, communication and transparency in service delivery.

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