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9. Unit Responsible for the List and the Date of Approval/Update

Summary

  1. Organisation and managing of services
  2. Identification of the persons responsible for managing
  3. Services offered, quality commitments and evaluation tools
  4. User's rights and duties
  5. Applicable economic regime
  6. Conditions for access to the services
  7. Procedures for submitting claims, complaints or suggestions regarding the service received
  8. Guidance and information channels regarding the services
  9. Unit responsible for the Service Charter and date of approval/update
  10. Corporate list of service charters

The unit responsible for this Customer Service Charter is the General Sub-Directorate of Information and Communication of the Statistical Institute of Catalonia.

This unit monitors the Customer Service Charter and transfers the results and the subsequent suggestions for improvement to Idescat's Management, in order to maximise service user satisfaction.

The List will be evaluated every two years and will be updated every five. The version of the List that can be found on Idescat's website on a specific page is accurate at any time. In any case, the previous versions and/or changes between one or the other will be perceived.

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