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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties, areas and provinces 2008
Complaints opened Consultations Total
Alt Camp 38 86 124
Alt Empordà 81 213 294
Alt Penedès 117 277 394
Alt Urgell 14 33 47
Alta Ribagorça 4 6 10
Anoia 75 218 293
Bages 135 368 503
Baix Camp 103 254 357
Baix Ebre 30 108 138
Baix Empordà 78 195 273
Baix Llobregat 629 1,396 2,025
Baix Penedès 133 247 380
Barcelonès 1,718 5,716 7,434
Berguedà 31 87 118
Cerdanya 18 40 58
Conca de Barberà 16 50 66
Garraf 104 363 467
Garrigues 17 61 78
Garrotxa 25 63 88
Gironès 115 328 443
Maresme 296 903 1,199
Montsià 31 91 122
Noguera 19 56 75
Osona 112 300 412
Pallars Jussà 9 23 32
Pallars Sobirà 11 16 27
Pla d'Urgell 18 42 60
Pla de l'Estany 36 47 83
Priorat 9 24 33
Ribera d'Ebre 13 41 54
Ripollès 30 56 86
Segarra 15 36 51
Segrià 139 235 374
Selva 110 310 420
Solsonès 9 30 39
Tarragonès 132 353 485
Terra Alta 12 38 50
Urgell 37 71 108
Val d'Aran 10 13 23
Vallès Occidental 597 1,515 2,112
Vallès Oriental 376 841 1,217
Catalonia 5,502 15,150 20,652
Metropolità 3,837 11,011 14,848
Comarques Gironines 475 1,212 1,687
Camp de Tarragona 431 1,014 1,445
Terres de l'Ebre 86 278 364
Ponent 245 501 746
Comarques Centrals 362 1,003 1,365
Alt Pirineu i Aran 66 131 197
Barcelona 4,188 11,982 16,170
Girona 491 1,247 1,738
Lleida 306 629 935
Tarragona 517 1,292 1,809
Complaints from rest of Spain 88 72 160
Complaints from abroad 13 12 25
Not stated 7 2,769 2,776
Total 5,610 18,003 23,613
Source: Síndic de Greuges de Catalunya.
Note: Does not include actions of office.

Last update: March 11, 2014.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".