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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties, areas and provinces 2009
Complaints opened Consultations Total
Alt Camp 47 105 152
Alt Empordà 107 263 370
Alt Penedès 127 365 492
Alt Urgell 23 46 69
Alta Ribagorça 1 5 6
Anoia 65 290 355
Bages 194 441 635
Baix Camp 102 227 329
Baix Ebre 103 162 265
Baix Empordà 77 258 335
Baix Llobregat 603 1,360 1,963
Baix Penedès 77 202 279
Barcelonès 1,895 6,166 8,061
Berguedà 42 102 144
Cerdanya 34 85 119
Conca de Barberà 24 47 71
Garraf 160 408 568
Garrigues 12 42 54
Garrotxa 67 129 196
Gironès 120 333 453
Maresme 389 1,026 1,415
Montsià 20 101 121
Noguera 19 74 93
Osona 81 292 373
Pallars Jussà 7 26 33
Pallars Sobirà 8 20 28
Pla d'Urgell 19 40 59
Pla de l'Estany 19 62 81
Priorat 21 56 77
Ribera d'Ebre 17 35 52
Ripollès 8 45 53
Segarra 17 40 57
Segrià 101 234 335
Selva 117 314 431
Solsonès 11 23 34
Tarragonès 135 413 548
Terra Alta 12 25 37
Urgell 48 54 102
Val d'Aran 9 17 26
Vallès Occidental 557 1,723 2,280
Vallès Oriental 374 901 1,275
Catalonia 5,869 16,557 22,426
Metropolità 4,105 11,949 16,054
Comarques Gironines 515 1,404 1,919
Camp de Tarragona 406 1,050 1,456
Terres de l'Ebre 152 323 475
Ponent 216 484 700
Comarques Centrals 393 1,148 1,541
Alt Pirineu i Aran 82 199 281
Barcelona 4,487 13,068 17,555
Girona 542 1,461 2,003
Lleida 282 655 937
Tarragona 558 1,373 1,931
Complaints from rest of Spain 66 25 91
Complaints from abroad 6 1 7
Not stated 0 2,181 2,181
Total 5,941 18,764 24,705
Source: Síndic de Greuges de Catalunya.
Note: Does not include actions of office.

Last update: March 11, 2014.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".