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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties, areas and provinces 2011
Complaints opened Consultations Total
Alt Camp 32 57 89
Alt Empordà 77 137 214
Alt Penedès 185 210 395
Alt Urgell 13 31 44
Alta Ribagorça 2 1 3
Anoia 127 191 318
Bages 234 313 547
Baix Camp 159 199 358
Baix Ebre 44 62 106
Baix Empordà 104 124 228
Baix Llobregat 921 1,128 2,049
Baix Penedès 112 119 231
Barcelonès 2,649 4,248 6,897
Berguedà 31 43 74
Cerdanya 16 16 32
Conca de Barberà 25 34 59
Garraf 156 249 405
Garrigues 10 26 36
Garrotxa 43 42 85
Gironès 173 220 393
Maresme 410 577 987
Montsià 56 74 130
Noguera 30 37 67
Osona 144 242 386
Pallars Jussà 21 23 44
Pallars Sobirà 11 16 27
Pla d'Urgell 20 39 59
Pla de l'Estany 31 41 72
Priorat 8 9 17
Ribera d'Ebre 16 19 35
Ripollès 19 21 40
Segarra 13 21 34
Segrià 151 155 306
Selva 216 270 486
Solsonès 19 31 50
Tarragonès 186 311 497
Terra Alta 7 6 13
Urgell 38 56 94
Val d'Aran 8 18 26
Vallès Occidental 915 1,045 1,960
Vallès Oriental 473 576 1,049
Catalonia 7,905 11,037 18,942
Metropolità 5,368 7,574 12,942
Comarques Gironines 663 855 1,518
Camp de Tarragona 410 610 1,020
Terres de l'Ebre 123 161 284
Ponent 262 334 596
Comarques Centrals 428 629 1,057
Alt Pirineu i Aran 71 105 176
Penedès 580 769 1,349
Barcelona 6,245 8,825 15,070
Girona 672 866 1,538
Lleida 343 456 799
Tarragona 645 890 1,535
Complaints from rest of Spain 140 139 279
Complaints from abroad 20 23 43
Not stated 0 3,380 3,380
Total 8,065 14,579 22,644
Source: Síndic de Greuges de Catalunya.
Note: Does not include actions of office.

Last update: March 11, 2014.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".