Skip to main content

Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties, areas and provinces 2012
Complaints opened Consultations Total
Alt Camp 41 80 121
Alt Empordà 149 162 311
Alt Penedès 137 172 309
Alt Urgell 12 19 31
Alta Ribagorça 1 2 3
Anoia 125 181 306
Bages 259 319 578
Baix Camp 132 192 324
Baix Ebre 56 74 130
Baix Empordà 137 184 321
Baix Llobregat 850 1,152 2,002
Baix Penedès 142 181 323
Barcelonès 2,544 4,524 7,068
Berguedà 38 46 84
Cerdanya 11 21 32
Conca de Barberà 16 33 49
Garraf 208 267 475
Garrigues 69 48 117
Garrotxa 52 69 121
Gironès 154 186 340
Maresme 500 966 1,466
Montsià 30 74 104
Noguera 12 19 31
Osona 125 221 346
Pallars Jussà 11 15 26
Pallars Sobirà 16 8 24
Pla d'Urgell 24 40 64
Pla de l'Estany 18 21 39
Priorat 12 13 25
Ribera d'Ebre 25 28 53
Ripollès 19 40 59
Segarra 26 46 72
Segrià 291 156 447
Selva 208 263 471
Solsonès 10 15 25
Tarragonès 166 251 417
Terra Alta 13 24 37
Urgell 46 54 100
Val d'Aran 6 9 15
Vallès Occidental 957 1,253 2,210
Vallès Oriental 471 711 1,182
Catalonia 8,119 12,139 20,258
Metropolità 5,322 8,606 13,928
Comarques Gironines 737 925 1,662
Camp de Tarragona 367 569 936
Terres de l'Ebre 124 200 324
Ponent 468 363 831
Comarques Centrals 432 601 1,033
Alt Pirineu i Aran 57 74 131
Penedès 612 801 1,413
Barcelona 6,216 9,812 16,028
Girona 742 942 1,684
Lleida 528 435 963
Tarragona 633 950 1,583
Complaints from rest of Spain 94 854 948
Complaints from abroad 18 25 43
Not stated 0 3,649 3,649
Total 8,231 16,667 24,898
Source: Síndic de Greuges de Catalunya.
Note: Does not include actions of office.

Last update: March 11, 2014.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".