Skip to main content

Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties and Aran, areas and provinces 2013
Complaints opened Consultations Total
Alt Camp 33 36 69
Alt Empordà 109 129 238
Alt Penedès 206 130 336
Alt Urgell 13 10 23
Alta Ribagorça 2 0 2
Anoia 99 131 230
Aran 9 8 17
Bages 414 238 652
Baix Camp 132 127 259
Baix Ebre 50 51 101
Baix Empordà 113 108 221
Baix Llobregat 1,087 900 1,987
Baix Penedès 171 135 306
Barcelonès 2,586 3,543 6,129
Berguedà 41 36 77
Cerdanya 13 20 33
Conca de Barberà 19 13 32
Garraf 463 216 679
Garrigues 14 22 36
Garrotxa 36 53 89
Gironès 199 172 371
Maresme 556 600 1,156
Montsià 62 65 127
Noguera 25 23 48
Osona 134 177 311
Pallars Jussà 5 7 12
Pallars Sobirà 4 10 14
Pla d'Urgell 17 13 30
Pla de l'Estany 33 35 68
Priorat 18 27 45
Ribera d'Ebre 21 23 44
Ripollès 12 28 40
Segarra 19 16 35
Segrià 153 112 265
Selva 238 170 408
Solsonès 12 15 27
Tarragonès 212 264 476
Terra Alta 5 7 12
Urgell 34 48 82
Vallès Occidental 1,060 843 1,903
Vallès Oriental 487 467 954
Complaints from another Autonomous Community 108 3,691 3,799
Catalonia 9,024 12,719 21,743
Metropolità 5,776 6,353 12,129
Comarques Gironines 740 695 1,435
Camp de Tarragona 414 467 881
Terres de l'Ebre 138 146 284
Ponent 262 234 496
Comarques Centrals 601 466 1,067
Alt Pirineu i Aran 46 55 101
Penedès 939 612 1,551
Barcelona 7,131 7,282 14,413
Girona 749 710 1,459
Lleida 313 288 601
Tarragona 723 748 1,471
Source: Síndic de Greuges de Catalunya.
Notes:
No s'hi inclouen les actuacions d'ofici.
On March 17, 2017, the data for the years 2013 and 2014 were revised and the "Complaints Opened" were introduced instead of the "Complaints processed".

Last update: March 17, 2017.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".