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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties and Aran, and provinces 2015
Complaints opened Consultations Total
Alt Camp 30 48 78
Alt Empordà 106 108 214
Alt Penedès 128 161 289
Alt Urgell 29 20 49
Alta Ribagorça 4 4 8
Anoia 107 141 248
Aran 13 5 18
Bages 258 250 508
Baix Camp 163 145 308
Baix Ebre 106 69 175
Baix Empordà 127 131 258
Baix Llobregat 901 1,002 1,903
Baix Penedès 139 189 328
Barcelonès 2,912 4,057 6,969
Berguedà 46 53 99
Cerdanya 20 19 39
Conca de Barberà 26 31 57
Garraf 195 235 430
Garrigues 10 26 36
Garrotxa 26 56 82
Gironès 133 258 391
Maresme 523 662 1,185
Moianès 26 25 51
Montsià 72 77 149
Noguera 22 36 58
Osona 144 210 354
Pallars Jussà 21 29 50
Pallars Sobirà 29 22 51
Pla d'Urgell 13 30 43
Pla de l'Estany 25 33 58
Priorat 25 5 30
Ribera d'Ebre 910 34 944
Ripollès 20 27 47
Segarra 21 27 48
Segrià 165 152 317
Selva 189 211 400
Solsonès 20 22 42
Tarragonès 179 226 405
Terra Alta 75 23 98
Urgell 73 42 115
Vallès Occidental 893 1,012 1,905
Vallès Oriental 618 613 1,231
Complaints from another Autonomous Community 1,105 1,752 2,857
Catalonia 10,647 12,278 22,925
Barcelona 6,751 8,423 15,174
Girona 644 834 1,478
Lleida 422 422 844
Tarragona 1,725 847 2,572
Source: Síndic de Greuges de Catalunya.
Note: No s'hi inclouen les actuacions d'ofici.

Last update: March 17, 2017.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".