Skip to main content

Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties and Aran, and provinces 2016
Complaints opened Consultations Total
Alt Camp 52 46 98
Alt Empordà 145 109 254
Alt Penedès 122 158 280
Alt Urgell 26 23 49
Alta Ribagorça 3 4 7
Anoia 127 136 263
Aran 12 3 15
Bages 229 220 449
Baix Camp 148 124 272
Baix Ebre 255 58 313
Baix Empordà 248 110 358
Baix Llobregat 1,137 812 1,949
Baix Penedès 148 125 273
Barcelonès 2,743 3,623 6,366
Berguedà 36 42 78
Cerdanya 15 9 24
Conca de Barberà 27 23 50
Garraf 203 206 409
Garrigues 25 23 48
Garrotxa 26 48 74
Gironès 170 206 376
Maresme 584 558 1,142
Moianès 11 15 26
Montsià 148 77 225
Noguera 29 29 58
Osona 193 202 395
Pallars Jussà 17 5 22
Pallars Sobirà 15 8 23
Pla d'Urgell 54 35 89
Pla de l'Estany 14 32 46
Priorat 14 21 35
Ribera d'Ebre 56 22 78
Ripollès 43 35 78
Segarra 30 29 59
Segrià 151 140 291
Selva 215 200 415
Solsonès 4 9 13
Tarragonès 260 218 478
Terra Alta 15 4 19
Urgell 40 35 75
Vallès Occidental 898 773 1,671
Vallès Oriental 588 550 1,138
Complaints from another Autonomous Community 737 1,251 1,988
Catalonia 10,013 10,356 20,369
Barcelona 6,871 7,292 14,163
Girona 872 750 1,622
Lleida 410 345 755
Tarragona 1,121 718 1,839
Source: Síndic de Greuges de Catalunya.
Note: No s'hi inclouen les actuacions d'ofici.

Last update: March 17, 2017.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".