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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties and Aran, and provinces 2017
Complaints opened Consultations Total
Alt Camp 34 26 60
Alt Empordà 167 96 263
Alt Penedès 145 152 297
Alt Urgell 13 13 26
Alta Ribagorça 2 1 3
Anoia 135 116 251
Aran 16 5 21
Bages 236 182 418
Baix Camp 330 105 435
Baix Ebre 55 40 95
Baix Empordà 107 77 184
Baix Llobregat 1,025 749 1,774
Baix Penedès 132 95 227
Barcelonès 2,584 2,912 5,496
Berguedà 55 41 96
Cerdanya 21 16 37
Conca de Barberà 20 22 42
Garraf 1,063 182 1,245
Garrigues 19 8 27
Garrotxa 37 43 80
Gironès 221 158 379
Maresme 856 494 1,350
Moianès 26 17 43
Montsià 57 32 89
Noguera 36 29 65
Osona 153 151 304
Pallars Jussà 10 11 21
Pallars Sobirà 25 10 35
Pla d'Urgell 20 6 26
Pla de l'Estany 16 22 38
Priorat 7 7 14
Ribera d'Ebre 27 26 53
Ripollès 27 18 45
Segarra 11 18 29
Segrià 206 94 300
Selva 167 150 317
Solsonès 9 12 21
Tarragonès 244 181 425
Terra Alta 6 5 11
Urgell 32 38 70
Vallès Occidental 779 679 1,458
Vallès Oriental 748 456 1,204
Complaints from another Autonomous Community 0 96 96
Electronic notification system 285 0 285
Origen desconegut 0 1,386 1,386
Catalonia 10,164 8,977 19,141
Barcelona 7,804 6,129 13,933
Girona 760 581 1,341
Lleida 403 246 649
Tarragona 912 539 1,451
Source: Síndic de Greuges de Catalunya.
Note: No s'hi inclouen les actuacions d'ofici.

Last update: March 13, 2018.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".