Skip to main content

Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties and Aran 2018
Complaints opened Consultations Total
Alt Camp 64 56 120
Alt Empordà 138 107 245
Alt Penedès 104 118 222
Alt Urgell 11 7 18
Alta Ribagorça 19 6 25
Anoia 136 127 263
Aran 18 9 27
Bages 222 205 427
Baix Camp 168 110 278
Baix Ebre 74 46 120
Baix Empordà 117 97 214
Baix Llobregat 1,049 776 1,825
Baix Penedès 119 98 217
Barcelonès 2,868 3,371 6,239
Berguedà 25 28 53
Cerdanya 12 11 23
Conca de Barberà 19 8 27
Garraf 223 185 408
Garrigues 27 22 49
Garrotxa 34 41 75
Gironès 189 161 350
Maresme 534 490 1,024
Moianès 20 22 42
Montsià 39 44 83
Noguera 32 16 48
Osona 1,129 161 1,290
Pallars Jussà 15 13 28
Pallars Sobirà 10 6 16
Pla d'Urgell 38 22 60
Pla de l'Estany 18 20 38
Priorat 8 4 12
Ribera d'Ebre 23 23 46
Ripollès 25 15 40
Segarra 43 22 65
Segrià 200 125 325
Selva 189 190 379
Solsonès 10 7 17
Tarragonès 306 165 471
Terra Alta 7 7 14
Urgell 38 41 79
Vallès Occidental 1,195 785 1,980
Vallès Oriental 568 449 1,017
Complaints from another Autonomous Community 82 132 214
Electronic notification system 330 1,639 1,969
Queries from another country .. Confidential data, low reliability or not available .. Confidential data, low reliability or not available .. Confidential data, low reliability or not available
Catalonia 10,495 9,987 20,482
Source: Síndic de Greuges de Catalunya.
Note: No s'hi inclouen les actuacions d'ofici.
(..) Confidential data, low reliability or not available.

Last update: March 4, 2019.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".