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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties and Aran 2021
Complaints opened Consultations Total
Alt Camp 28 41 69
Alt Empordà 115 123 238
Alt Penedès 113 179 292
Alt Urgell 19 23 42
Alta Ribagorça 5 2 7
Anoia 154 179 333
Aran 10 12 22
Bages 236 322 558
Baix Camp 151 175 326
Baix Ebre 547 68 615
Baix Empordà 90 138 228
Baix Llobregat 948 1,198 2,146
Baix Penedès 158 173 331
Barcelonès 2,566 3,745 6,311
Berguedà 37 50 87
Cerdanya 30 41 71
Conca de Barberà 23 20 43
Garraf 277 318 595
Garrigues 15 13 28
Garrotxa 46 54 100
Gironès 187 240 427
Maresme 513 677 1,190
Moianès 27 31 58
Montsià 237 65 302
Noguera 17 38 55
Osona 158 196 354
Pallars Jussà 14 11 25
Pallars Sobirà 29 38 67
Pla d'Urgell 34 35 69
Pla de l'Estany 23 24 47
Priorat 12 10 22
Ribera d'Ebre 17 20 37
Ripollès 31 36 67
Segarra 33 25 58
Segrià 171 160 331
Selva 178 245 423
Solsonès 15 17 32
Tarragonès 265 324 589
Terra Alta 8 8 16
Urgell 37 48 85
Vallès Occidental 1,628 1,137 2,765
Vallès Oriental 473 565 1,038
Complaints from another Autonomous Community 102 74 176
Electronic notification system 2,153 1,820 3,973
Queries from another country 2 9 11
Catalonia 11,932 12,727 24,659
Source: Síndic de Greuges de Catalunya.
Note: No s'hi inclouen les actuacions d'ofici.

Last update: March 8, 2023.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".