Skip to main content

Ombudsman. Complaints, actions of office and consultations received. By subject matter

Ombudsman. Complaints, actions of office and consultations received. By subjects Catalonia. 2016
Complaints opened Actions of office Consultations Total
Social policies 3,314 172 3,009 6,495
Education and research 1,023 58 501 1,582
Infancy and adolescence 622 82 598 1,302
Health 804 10 783 1,597
Social services 728 17 775 1,520
Work and pensions 90 1 324 415
Discrimination 47 4 28 79
Public administration and taxes 1,880 14 1,819 3,713
Public administration 1,431 12 1,354 2,797
Taxes 449 2 465 916
Consumption 1,764 14 2,546 4,324
Territorial policies 2,353 17 1,188 3,558
Environment 813 11 466 1,290
Urbanism and housing 1,540 6 722 2,268
Public security and justice 649 60 792 1,501
Culture and language 53 4 49 106
Other 0 0 953 953
Total 10,013 281 10,356 20,650
Source: Síndic de Greuges de Catalunya.
Note: Other: The private affairs stay out of the competences of the Catalan Ombudsman.

Last update: March 17, 2017.

Methodological note

Definition of concepts

Actions of office (SG)
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".