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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties and Aran, and provinces 2014
Complaints opened Consultations Total
Alt Camp 36 66 102
Alt Empordà 273 127 400
Alt Penedès 132 189 321
Alt Urgell 10 24 34
Alta Ribagorça 10 10 20
Anoia 142 165 307
Aran 8 10 18
Bages 236 300 536
Baix Camp 153 167 320
Baix Ebre 61 60 121
Baix Empordà 105 113 218
Baix Llobregat 885 1,090 1,975
Baix Penedès 181 200 381
Barcelonès 3,327 4,176 7,503
Berguedà 43 40 83
Cerdanya 16 28 44
Conca de Barberà 9 21 30
Garraf 198 209 407
Garrigues 16 43 59
Garrotxa 35 44 79
Gironès 199 299 498
Maresme 458 695 1,153
Montsià 473 65 538
Noguera 12 15 27
Osona 136 177 313
Pallars Jussà 28 34 62
Pallars Sobirà 6 8 14
Pla d'Urgell 43 34 77
Pla de l'Estany 17 25 42
Priorat 4 7 11
Ribera d'Ebre 19 24 43
Ripollès 24 33 57
Segarra 22 36 58
Segrià 318 125 443
Selva 155 195 350
Solsonès 6 8 14
Tarragonès 211 211 422
Terra Alta 6 5 11
Urgell 51 50 101
Vallès Occidental 940 1,074 2,014
Vallès Oriental 560 680 1,240
Complaints from another Autonomous Community 128 986 1,114
Catalonia 9,692 11,868 21,560
Barcelona 7,054 8,795 15,849
Girona 823 861 1,684
Lleida 534 400 934
Tarragona 1,153 826 1,979
Source: Síndic de Greuges de Catalunya.
Notes:
No s'hi inclouen les actuacions d'ofici.
On March 17, 2017, the data for the years 2013 and 2014 were revised and the "Complaints Opened" were introduced instead of the "Complaints processed".

Last update: March 17, 2017.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".