- Survey on the Use of ICT and e-commerce in Companies 2009–2010
- Companies with 10 wage earning employees or more
- Integration of information in the company
- ERP and CRM computer tools
Companies with 10 wage earning employees or more. By ERP and CRM computer tools and number of wage earning employees
De 10 a 49 | De 50 a 249 | De 250 o més | Total | |
---|---|---|---|---|
Unitats: % empreses. | ||||
Font: Idescat i FOBSIC a partir de l'INE. | ||||
Total | 25.062 | 3.662 | 643 | 29.366 |
Eines ERP per compartir la informació de compres i vendes amb altres àrees de l'empresa | 23,7 | 50,7 | 71,1 | 28,1 |
Aplicacions informàtiques per a gestionar informació de clients (CRM) | 31,2 | 46,7 | 56,0 | 33,6 |
Capturar, emmagatzemar i compartir informació de clients | 31,2 | 46,7 | 56,0 | 33,6 |
Analitzar la informació dels clients, amb finalitats comercials i de marquèting | 22,6 | 39,7 | 45,7 | 25,2 |
Available tables [+]
- Companies with less than 10 wage earning employees
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Companies with 10 wage earning employees or more
- Use of computers and telematic networks
- Use of Internet
- Electronic data exchange with other companies
- Electronic information exchange
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Integration of information in the company
- Automatic reception of orders by areas of the company
-
ERP and CRM computer tools
- Number of wage earning employees
- Activity sector
- E-commerce
- ICT security
- Training in ICT
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